Our website is operated by Australian Wholesale Vapes Pty Ltd ACN 625 789 102 (“AWV”).
Australian Wholesale Vapes
phone: 0412 116 125,
What kinds of personal information do We collect
In general, the personal information We collect and hold includes Your name, payment details, email address and physical address and phone number testimonials and feedback, and other information which assists Us in conducting Our business.
When We Ask For Your Personal Information
(b) We won’t collect sensitive information about you unless you allow us to and we need the information for our functions or activities or unless we are required or allowed to by law to do so.
(c) We will only collect personal information in a lawful and fair way.
(d) We will collect personal information about you only from you unless it is not reasonable or practical to do so.
When We Don’t Ask For Your Personal Information
(a) If we receive your personal information and we haven’t asked for it, we will determine whether or not we are allowed to collect that that personal information. Sometimes we may have to use or disclose that personal information in order to determine if we are allowed to collect it.
(b) If we are not allowed to collect the personal information, we will promptly destroy it or ensure it is not capable of identifying you.
(c) If we are allowed to collect the personal information, we will treat it in the same way as we treat personal information that we ask for.
Except where it isn’t practical or where the law provides otherwise, you do not have to identify yourself or you may wish to use a pseudonym instead of your real name when dealing with us on a matter.
How We use Your personal details
We are dedicated to keeping Your details private. Any information We collect in relation to You, is kept strictly secured. In general We disclose personal information only to Our service providers who assist Us in operating the Site. We may also share data with the following third parties: financial institutions and the courier or delivery services which need to be engaged to provide Our services to You.
We will take reasonable steps to protect the personal information We hold from misuse and loss, and from unauthorised access, modification or disclosure. Where We no longer require Your personal information We will take reasonable steps to destroy it.
Why do We collect, hold, use and disclose personal information
In general We collect, hold, use and disclose Your personal information to conduct Our business through the Site to assist you with shopping online with Us, to market the Site, to communicate with You in respect of Your use of the Site, to customise Your website experience, to provide You with the best service experience possible on the Site, to communicate with You to promote the Site, and to help Us manage and enhance the Site. For example, for a credit card transaction We need Your credit card number or if You are having goods delivered We need Your address. Some provision of personal information is optional. However if You do not provide Us with certain types of personal information, You may not be unable to enjoy the full functionality of the Site.
Dealing With Your Personal Information for Secondary Purposes
(a) If we hold your personal information that was collected for a particular purpose (the primary purpose), we won’t use or disclose the information for another purpose (the secondary purpose) unless:
(i) you allow us to; or
(ii) we are required or allowed to by law;
(iii)we believe that the use or disclosure of the information is reasonably
necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body and we will keep records of that use or disclosure.
(iv)you would reasonably expect us to deal with the information for the secondary purpose and the secondary purpose is:
(A) if the information is sensitive information - directly related to the primary purpose; or
(B) if the information is not sensitive information - related to the primary purpose; or
(b) If we are required to by law, we will take reasonable steps to ensure that the information is not capable of identifying you before we disclose it.
(a) If we hold your personal information we won’t use or disclose the information for the purpose of direct marketing without your consent, except as provided below.
(b)We may use or disclose your personal information (other than sensitive information) for the purpose of direct marketing if:
(ii) you would reasonably expect us to use or disclose the information for that
(iii)we provide you the opportunity to easily request not to receive direct marketing communications from us; and (iv)you haven’t made such a request to us.
(c) We may also use or disclose your personal information (other than sensitive information) for the purpose of direct marketing if:
(A) you and you would not reasonably expect us to use or disclose the
information for that purpose; or
(B) someone other than you; and
(A) you have consented to the use or disclosure of the information for
that purpose; or
(B) it isn’t practical to obtain that consent; and
(iii)we provide a simple way for you to easily request not to receive direct marketing communications from us; and
(iv)in each direct marketing communication with you:
(A) we include a prominent statement that you may make such a
(B) we otherwise draws your attention to the fact that you may make such a request; and
(v) you haven’t made such a request to us.
(d) If we use or disclose your personal information:
(i) for the purpose of direct marketing by us you may request not to receive direct marketing communications from us; or
(ii) for the purpose of facilitating direct marketing by someone else you may request us not to use or disclose the information for that purpose; and
(iii) you may request us to provide its source of the information.
(e) If you make a request under clause (d) above we will not charge you for the making the request or meeting it and we will respond to the request in a reasonable time as required by law.
When purchasing from Us Your financial details are passed through our secure server using encryption technology. We protect user information with the following security measures for payment information: using security protocols, secure servers, firewalls, SSL encryption and other technology and procedures used to protect consumer privacy.
Access to Information
You may obtain access to, and correct, the personal information We hold about You in certain circumstances. If You would like to obtain such access, please contact Us on the details set out above. AWV will provide You with access to any of the personal information it holds except in the limited circumstances recognised by the privacy law. AWV reserves the right to require some proof of identity before any information is provided. For most requests for information that information will be provided free of charge however We may charge a reasonable fee if Your request requires substantial effort.
Correction of Personal Information
(a) We will take reasonable steps to correct your personal information if we believe it is inaccurate, out of date, incomplete, irrelevant or misleading or if you ask us to correct it.
(b) If we correct your personal information that we disclosed to someone else and you ask us to notify them of the correction, we will take reasonable steps to give that notification unless it is not practicable or the law requires us not to.
(c) If we don’t correct your personal information, we will give you a written notice setting out:
(i) why it hasn’t been corrected, unless it would be unreasonable to do so; and
(ii) how you may make a compliant should you wish to do so; and
(iii) anything else we have to tell you by law.
(d) If we don’t correct your personal information then you may ask us to put a statement with your information stating that it may be inaccurate, out of date, incomplete, irrelevant or misleading. If you ask us to do this, we will take reasonable steps to put the statement with your information.
(e) If you ask us to correct your personal information or to put a statement with it, we will respond to your request within a reasonable time. We won’t charge you a fee for making of request, for correcting your personal information or for putting a statement with your information.
Are We likely to disclose Your personal information overseas
From time to time the Site and/or parts of the Site may be hosted overseas. In that instance You consent to the transfer of data (which may include personal information) to Our Site hosting service providers who are situated overseas. We will also disclose Your personal information overseas to anyone else to whom You authorise Us to disclose it, and to anyone else where We are required to do so by law.
Overseas Disclosure of Personal Information
Before we disclose your personal information to someone overseas we will take reasonable steps to ensure that they don’t breach the Australian Privacy Principles in relation to your personal information. Please note however, that this won’t apply when you consent to us disclosing your personal information or if we are allowed or required by law to make an overseas disclosure of your personal information.
Where Your Personal Information May Go
If we do disclose your personal information to someone overseas, they are likely to be located in any one or more of the following countries:
(a) (# names of countries to be inserted) Problem Resolution
If problems arise, users may contact Us on the details set out above. We are committed to resolving disputes as soon as possible. If You are not satisfied with Our resolution of Your complaint You can contact the Office of the Australian Information Commissioner at GPO Box 5218, Sydney NSW 2001 Telephone 1300 363 992 www.oaic.gov.au
Obtaining a Copy of this Policy
The current version of this policy is available free of charge on our Site. If you ask for a copy of this policy in a particular different form, we will try to give you a copy in a different form but in some circumstances this may incur a charge.
Although as mentioned We will take all care and make all effort to keep Your information private We will not be held legally responsible for any breach where the information has been obtained by other parties by methods which are beyond Our reasonable control. If You have any further questions about privacy or security please contact Us on the details set out above.
Updates to this Policy
From time to time this policy will be reviewed to comply with current law and privacy principles. The current version of this policy is available through the Site.
Dated: 29 June 2018